what sets us apart 

Our Colleague Management System

Milestones Colleague Management System (the CMS) is a completely unique colleague performance management system that has been designed and developed by us.  The main goal of the CMS is to help improve colleague performance and thereby introduce operational cost savings for our customers.  It is a modular system that can be tailored to our Clients.  The different modules are:

A Booking Module  the booking module is a completely transparent connection between the Client and the agency.  At one end the Client inputs their requirements, at the other we use our system to match start times to available colleague and create a fully version-controlled plan.  The whole process is visible to our Clients who can see the plan built throughout the day, removing the problem of nasty surprises just before its time to go home!

A Compliance and AWR Module  this is a plug-in to our Booking Module that alerts the user to any Colleagues Hours or AWR issues as daily plans are being developed.  The DMS keeps track of shifts being worked and individual AWR Qualifying Periods ensuring that the user has the maximum amount of information to make them fully compliant.

A Colleague Passport Module  we maintain complete performance records of all of our colleagues, including infringements, shifts worked, professional history and so on, all according to the parameters set down by the Data Protection legislation.  The CMS allows us to establish secure areas for each of our customers to do the same for their colleagues. 

A Debrief Module we all know how time consuming it is to maintain accurate records of colleague activity that are comprehensive enough to support useful performance management.  The DMS allows you to do this at the click of a button with every debrief and have it immediately accessible, without having to search through filing cabinets, folders and endless spreadsheets.

A Reporting Module  if its Management Information you want then the DMS can help.  It has a reporting tool that allows you to run reports on virtually everything in the system in whatever way you want.  You can monitor KPIs, set SLAs, or generate compliance lists with just a few clicks.

A Partner Agency Module  the DMS is integrated into our Lead Vendor model and has been designed to allow Partner Agencies to use it to plan, book and manage colleagues in a completely fair and transparent way that can be monitored by the Customer and the Partner Agencies.

If you want to login to the DMS then please do so here.  [Login button.]

If you would like to know more then please call us on 0800 138 9040 or email us at helpdesk@milestoneops.com.

Optimal Mix of Drivers 

Weve always thought that the very best driver agencies dont just give you a bum on a seat, but the perfect mix of professionals to compliment your core transport team. 

Weve tried to put ourselves in your shoes and ask the question: if youve a regular requirement for a number of extra drivers a day, do you want them all to be spot drivers at high rates, or do you want them to be a combination of spot drivers (to cover the peak shifts) and FTE drivers, with a small guarantee, (to cover the regular work) at lower rates, giving you a saving,?

Thats why weve developed a sophisticated piece of diagnostic consultancy (with the snappy title the Optimal Mix of Drivers report!) that we offer for free and will help you to work out exactly what type of driver you want, when you want them, as well as what guarantees to offer and what savings you can expect.  It also works brilliantly with the Agency Worker Regulations, fitting in neatly with the most popular solutions (Professional exclusion, Swedish derogation etc).

This is not only good for you but, where guarantees can be offered, also good for the drivers.  They know that in exchange for loyalty and great performance, they can get the security of guaranteed work.

  Our take on the Agency Worker Regulations

We appreciate that the Agency Worker Regulations are pretty complicated and are likely to mean there are significant changes to the way agencies provide their services.  To make sure that we get things right, and are totally compliant, weve retained the best legal advice (please see www.lawspeed.com) and consulted extensively with our customers. 

Whilst things may change as guidance is issued and the regulations are tested by law, we think that we have come up with a robust and flexible approach to the legislation that dovetails neatly with our service offerings:

1)    Put simply, we suggest a composite approach to the regulations  combining the best elements of Professional Exclusion, Swedish Derogation and so on, in a carefully worked out formula that protects your reputation, our colleagues and provides the most legal comfort.

2)    Our Optimal Mix of Drivers finds the perfect balance of drivers for your site, and also ties in with our composite approach to AWR.

3)    Weve developed an AWR module for our Colleague Management System that automatically tracks a colleagues qualifying periods, rest periods and pay giving you the comfort that we are managing our colleagues properly.

If you want to know more, please get in touch either by calling us on 0800 1389040, or emailing us at helpdesk@milestoneops.com.

The Smile Miles Rewards Scheme 

We believe that its all about the colleagues. If we can make sure that our colleagues are happy and productive then were pretty sure that our Clients will be happy too.  Thats why weve launched the Smile Miles Rewards Scheme. We think that this is an industry first.

Its pretty simple really.  When one of our colleagues performs well at work, we award them with miles (the number of miles earned depends on what theyve done).  The colleague can bank these miles or, if they reach a milestone (did you see what we did there!) of a certain number of miles they can exchange them for rewards.  Our rewards range from things that our colleagues might need for work (a hi-vis parka, or money for training), to treats for the wife (vouchers for a romantic meal for two), or an excuse for a night out (tickets to the game or a concert). 

We hope that this means our colleagues remain loyal and happy and help us when we really need it  like going the extra mile at Christmas time.  For more info about the scheme please click here.

Our Colleague Development Promise

We dont think its enough just to get a driver work.  We want to try and get a driver a job that gives him or her the potential to develop.  What we offer to our Colleagues depends on where they are in their career with us and options include:

1)    CPC training  as part of the Big Rig Rewards Scheme our drivers can exchange miles for CPC training.

2)    Class 2 to Class 1 conversion  we are partners with Advantage HGV, the countrys largest network of training providers.  That means we can offer our guys preferential training rates.  Our drivers can also earn miles in our rewards scheme that they can exchange for training vouchers.

3)    Career Progression  Most of our drivers will start with us as Pay as you go drivers.  What we like to try and offer them is the chance to progress into an FTE driving role, (with the chance to earn guaranteed hours), and finally employees, as a reward for loyalty and good performance.  Weve thought about this one pretty carefully and have tied this in closely with our Optimal Mix of Drivers consultancy and our approach to the Agency Worker Regulations.

Our European Partner

Many moons ago when we started Milestone, we had an exclusive partnership with our European partner Paracross.  Our relationship has gone from strength to strength since then and they continue to provide us with top quality European drivers for those areas in the UK where finding home-grown talent is difficult. 

The Milestone Gold-plated Recruitment Process

Our goal is to give our colleagues a recruitment experience that is super-friendly, efficient and responsive.  At the same time, we want to make sure that our process is extremely thorough and complies with all aspects of recruitment legislation and health and safety that are important to our Clients.  We do this for the simple reason that we want to provide our Clients with the best possible colleagues who will deliver the best possible service and remain with us and our Clients for as long as possible.  We know that if we get it right at this point, weve laid the best foundations for later on.

The process that we follow is set down in our procedural bible and following it is company law!  We run regular internal audits to make sure that this is happening, as well as 6 monthly audits of any Partner Agencies we work with.  The stages of recruitment are:

Stage 1  Screening

  • Telephone interview
  • Contact details taken
  • Licence details taken (if applicable)
  • Experience checked
  • Endorsements checked
  • Working eligibility checked

Successful applicants are invited to register face to face with our Site or Branch Managers within 72hrs of their initial application.

Stage 2  Registration

  • Face to face interview with trained manager
  • Experience details confirmed
  • Licence details confirmed (if applicable)
  • Identity details confirmed & copies taken
  • DVLA check completed (if applicable)
  • References taken
  • Psychometric test taken
  • Drivers Hours and Tachograph legislation theory test taken (if applicable)
  • WTD theory test taken
  • Health and Safety theory test taken
  • Numeracy & literacy tests taken


Successful applicants are put forward for a Client Assessment where their practical skills are verified by our clients own driving assessors.  It is our goal to do this within 1 week of the applicant first applying for the job.

Client Assessment (exact details depend on our client, but are likely to include:)

  • Driving practical assessment
  • Theory assessments (Drivers Rules, Tachograph legislation, WTD)
  • Licence details confirmed
  • Identity details confirmed

Successful applicants are then invited to become fully-fledged Milestone Colleagues and we aim to have them starting work immediately, no later than 48hrs after the assessment.

Permanent Recruitment

The latest addition to our services is our permanent recruitment desk.  We think that this is the perfect compliment to our temporary hire business.  The expertise weve gained working closely with our Clients at every level, from Managing Director to Transport Clerk, means that we have a pretty good insight into what you might be looking for in a candidate to come and work as a permanent member of your Transport team. 


So, if youre looking for a Transport Manager, or a Regional Distribution Director or any position in between, then please get in contact.  Call us on 0800 138 9040, or email us on helpdesk@milestoneops.com